ArtBug Mail

1. Installation/Setup Questions

   1. OK, I have an ArtBug Mail account - what now?
   2. How do I install the desktop software "ArtBug"?
   3. How do I create a new user account on Windows Vista?
   4. How do I create a new user account on Windows XP?
   5. The setup wizard asks me to login, but I can't what should I do?
   6. My child cannot remember their ArtBug password - what can I do?
   7. How do I re-run the "Setup ArtBug Mail" wizard?
   8. I've been using the ArtBug Mail software in 'no email, no gallery' mode, now I have an account. However the ArtBug Mail software does not let my children send any pictures. - What should I do?

2. ArtBug Account Questions

   1. Do I have to use my real name?
   2. What is an "Account Title" for? - do I need one?
   3. Tell me more acount "Account Users"
   4. What happens if I rename one of my users?
   5. What is the date of birth used for?
   6. What is an "address book"?
   7. In my address book, do I really have to use real names?
   8. Address books - what is a 'friendly name'?
   9. Can pictures be sent without adding them to the gallery?
   10. My child cannot remember their ArtBug password - what can I do?

3. ArtBug Gallery Questions

   1. How do I browse/link to my child's gallery?
   2. Who can access my gallery?
   3. Can I opt to make my gallery 'public'? - I want to allow access to anyone without them needing to use the 'guest password'
   4. How do I login to my own gallery?
   5. How does Grandad get access to my gallery? - My son just sent him a picture.
   6. How do I login to my Grandson's gallery? - I've just got an email telling me he has created a new picture.
   7. I've been sent a link to a picture that is hosted on artbugmail.com - I can't login!
   8. I want to send pictures, but don't the pictures in my gallery - what do I do?

4. ArtBug Email Questions

   1. What does a typical email look like?
   2. The recipient says they are not receiving any pictures.
   3. I received a notice saying it could not be delivered.

5. My Question Was Not Answered

   1. What do I do?

Installation/Setup Questions

1. OK, I have an account - what now?
   • Here is a check list:
     1. Visit your account home and click on each tab (See the picture below). Fill in all the information you want to, but make sure you create accounts for your children and create a address book!
     2. Install the ArtBug desktop software (called "ArtBug").
        Instructions for how to install and configure and use ArtBug are here.
     3. Show your children how to use ArtBug.
     4. Thats it.
     5. 
2. How do I install the desktop software "ArtBug"?
   • 1. If you haven't already done so, create an account on your computer for each child that will be using ArtBug.
        
        Instructions for creating accounts on Microsoft Windows Vista can be found here.
        
        Instructions for creating accounts on Microsoft Windows XP can be found here.
        
        
     2. Download the ArtBugInstaller from here.
     3. Double-click ArtBugInstaller and follow the instructions it presents. It will install an ArtBug shortcut onto everyones' desktops.
     4. Log onto your computer as one of your children and double-click the ArtBug shortcut on their desktop.
        
        ArtBug will guide you through configuring the software for the child.
        
        If you ever want to re-run the setup, you can do so by using the "Setup ArtBug" shortcut that is in each childs Start menu.
     5. Repeat Step 4 for each child.
        
     6. Thats it.
3. How do I Create a New User Account on Windows Vista?
   1. Click Start and click Control Panel.
   2. Click User Accounts and Family Safety.
   3. Under User Accounts, click Add or remove user accounts.
   4. Click Create a new account.
   5. Type in the account name. Select the account type "Standard".
   6. Click Create Account.
      
      The following 3 steps are opional.
      Personally, I do not put passwords on my childen's accounts
   7. Select the account you just created. Click Create a password.
   8. Type in a password for the user account and an option password hint.
   9. Click Create password.
   10. Thats it.
4. How do I Create a New User Account on Windows XP?
   • This guide is based on Microsoft Support documentation. The original documentation can be found here.
   • You can create separate accounts for each person that will be using the computer. This allows each user to have their own document folders and settings such as the wallpaper, Start menu, visual style, and so forth. You can create and configure user accounts with the User Accounts tool in Control Panel.
     
     To open the User Accounts tool, open Control Panel from the Start menu, and then double click User Accounts.
   1. Click Create a new account in the Pick a task list box.
   2. Type the name that you want to use for the account, and then click Next.
   3. You'll be asked to pick account type. Select "Limited" , and then click Create Account.
      
      The following 3 steps are opional.
      Personally, I do not put passwords on my childen's accounts
   4. Select the account you just created. Click Create a password.
   5. Type in a password for the user account and an option password hint.
   6. Click Create password.
   7. Thats it.
5. The setup wizard asks me to login, but I can't what should I do?
   • Here is a checklist:
   1. To login, you must have an account on the ArtBug Mail website.
      Have you registered for an account?
   2. To login, you must have an 'activated' account
      Upon registration, the website will send you an email. The email contains a special link which will activate your account. The purpose of the email is to confirm that your email address is correct.
      
      The subject line of the email is:
      "Activate your artbugmail.com account"
      
      If you did not get this email, please check your spam folder it might have been moved into there. If you still cannot find it, send an email to me and I will help you.
6. My child cannot remember their ArtBug password - what can I do?
   • You can give them a new password by running the "Setup ArtBug" wizard again.
     It is just like setting up their account for the first time. They will not lose any pictures from their gallery.
   • Re-run the "Setup ArtBug" wizard . A shortcut to this is located in your child's Start menu.
   • Do this when logged in to your computer as your child:
   1. Click "Start"
   2. Click "All Programs"
   3. Click "ArtBug"
   4. Click "Setup ArtBug"
   5. Follow the instructions.
7. How do I re-run the "Setup ArtBug Mail" wizard?
   • A shortcut to this is located in your child's Start menu.
   • Do this when logged in to your computer as your child:
   1. Click "Start"
   2. Click "All Programs"
   3. Click "ArtBug"
   4. Click "Setup ArtBug"
   5. Follow the instructions.
8. I've been using the ArtBug Mail software in 'no email, no gallery' mode, now I have an account. However the ArtBug Mail software does not let my children send any pictures. - What should I do?
   • All you need to do is re-run the "Setup ArtBug Mail" wizard. Here's how...
   • A shortcut to this is located in your child's Start menu.
   • Do this when logged in to your computer as your child:
   1. Click "Start"
   2. Click "All Programs"
   3. Click "ArtBug"
   4. Click "ConfigureArtBug"
   5. Follow the instructions after selecting the option shown in the picture below
   

ArtBug Mail Account Questions

1. Do I have to use my real name?
   • No - It's completely optional.
     However, it's a good idea to supply your real name because when your children send pictures, the people that receive the email will find it easier to associate the email with you and your child.
     
     This is an example email footer where the account owner did not specify their real name. The area of interest is hightlighted in this example:
     
     
     This is an example email footer where the account owner did specify their real name:
     
2. What is an Account Title for? - Do I need one?
   • It's optional, but it makes links to your gallery easier to read and remember.
     
     For, example, which would you prefer?
     
     http://www.artbugmail.com/galleries/12637/
     http://www.artbugmail.com/galleries/the_seanor_gallery/
3. Account Users
   • You can register up to 4 children as "users" of your account. The pictures that they create are tagged with their names and inserted into your gallery.
     
     You should register your children with their real names, or with their nicknames, because when artbugmail.com sends their pictures onto people in your email list, their name is included in the email's 'From' field and the subject line.
     
     For example, this is what Will's grandad sees when Will sends him a picture: (I have altered the email addresses for privacy)
     
     Attention!: In the example above, because I am the account owner, the email looks to have been sent by me, but using Will's name. When your children send pictures, the 'From' address will be your email address, not mine!
     Note 1: artbugmail.com does not use your email account to send emails. You do not, at any time, need to specify your email account login credentials.
     Note 2: In the example above. If Grandad wants to tell me how much he liked the picture, all he has to do is hit 'reply' in his email client. I will get the reply directly from him. There is no direct feedback mechanism to Will - that's my responsibility!
     
     Each child also has their own online gallery that is automatically updated when they send new pictures. The url to their galleries is like this:
     
     

     http://www.artbugmail.com/galleries/<your_gallery_title>/<your_childs_name>
     
     

     For example, the link to my children's galleries are:
     http://www.artbugmail.com/galleries/the_seanor_gallery/hazel/
     http://www.artbugmail.com/galleries/the_seanor_gallery/felix/
     http://www.artbugmail.com/galleries/the_seanor_gallery/will/
     
     
     
4. What happens if I rename one of my users?
   • If you rename a user, all pictures that were tagged with the old name are re-tagged with the new name. New pictures will be automatically tagged with the new name.
     
     Also, the url to the user's gallery will be changed. For example. if I rename "Will" to "William", his gallery will move from:
     http://www.artbugmail.com/galleries/the_seanor_gallery/will/
     to:
     http://www.artbugmail.com/galleries/the_seanor_gallery/william/
     
5. What is the date of birth used for?
   • Date of birth is used so that ArtBug can give you more contextual information about the pictures in your gallery.
     
     
   • We will also use the date of birth information to guide us when creating activities for the children using ArtBug Mail. We want the activities to be appropriate for the ages of the children.
     The activities are optional "backgrounds" that can be chosen when they use ArtBug to create their pictures.
6. What is an "Address Book"?
   • An address book is simply the list of people that want to receive pictures from your children.
     
     This address book is viewable only by yourself and is exclusively used by ArtBug for forwarding the pictures that your children create. We do not use your address book details for any other purpose.
     
     
7. In my address book, do I really have to use real names?
   • You do need to enter a name into this field. However, you don't have to use real names. The 'real name' field is there to help you to remember who is who in your address book.
     
     
8. What is a 'friendly name'?
   • A friendly name is the name that your children use when referring to someone in your address book. For example, my children know my dad as 'Grandad', and my father-in-law as 'Grandpa'.
     
     If you are Premium Account holder, the 'friendly' names are selectable in the ArtBug application that you have installed. This means your children can chose who to send their pictures to.
     
     
     
     Friendly names also appear in the emails that are sent:
     
     
     You may be wondering why Will's name appears with my email address?
     - No he's not using my email account! (really!!) - follow this link for more information.
     
     If you have a Basic Account, then your children cannot choose who they send their pictures to. Instead, artbugmail.com sends a notification email to everyone in your address book to tell them that your child has created a new picture, and provides a link to the picture in the email.
9. Can I stop pictures from appearing in my gallery?
   • For example: my children are home schooled. They use ArtBug to scan and send their work to their teacher. I do not want these scan to appear in the online gallery.
     
     By default all pictures that are mailed are automatically collected by your gallery.
     
     However, if you are Premium Account holder, you can disable the collection of pictures that are sent to specific people:
     
     Go to your address book and, in the row of the person, you should remove the check from the "add pictures to gallery" checkbox.
     
     Note: This setting only affects new pictures. It will not hide pictures that are already in your gallery.

Email Questions

1. what does a typical email look like?

   • It looks like this
     Please note that in this example, the the email addresses at the bottom of the email has been masked out for privacy.

2. The recipient says they are not receiving any pictures.

   • If a recipient says that a card you sent was never delivered, the first thing to check is whether we received your request to send the card. You can check this by logging on to your account viewing your gallery to see if the picture is in the gallery.

     The next thing to check is whether you received a non-delivery report concerning that card. When a card (or any email) is sent, the responsibility for the delivery lies with the recipient's mailserver and if for any reason they are unable to deliver the mail, they will send a non-delivery report to the sender explaning why.

     If you have received a non-delivery note for the card, please click here.

     If you never received a non-delivery note, then it is almost certain that the card was in fact delivered to your recipient's mailbox. It is almost unheard of for a recipient's mailserver to refuse to deliver a card without sending a non-delivery notice back to the sender.

     However, just because the card was delivered to the recipient's mailbox doesn't mean the recipient will have seen it! Many mail services include spam filtering facilities which will file suspect mail in a "quarantine" area, or even simply delete it.

     Another possibility is that the e-mail address you entered was incorrect - but was actually the correct address of someone else altogether! That would explain why you did not receive a non-delivery notice.

     If none of the above circumstances seem to explain the situation, and you've tried re-sending the card and still received no non-delivery reports, please click here.

3. I received a notice saying it could not be delivered..

   • We're sorry we were unable to deliver the picture. Usually, this is because either the address you gave was incorrect, or there was some kind of spam filter or other obstruction which prevented delivery of our email.

     The non-delivery report was generated by the recipient's mail service - not by our computers. So for example if you sent a card to xxxx@yahoo.com, then the non-delivery report would have come from Yahoo, not from us. All we can do is try to interpret the report and then forward it to you.

     Therefore if the non-delivery report indicates that the address is incorrect, then it really is almost certainly incorrect: the recipient mailserver would have no reason to reject an address without good reason. So do please double-check the address - common mistakes include:

     • entering .net instead of .com at the end of the address (or vice-versa)
     • entering the letter O instead of the number zero, or vice-versa
     • entering the letter i or lower-case L instead of the number 1, or vice-versa
     • entering "www" at the beginning of the address - "www" is for websites, not email addresses!

     If there is an error in the address you typed, then please be sure to correct the address in your Address Book. To do this, log on and then click Address Book in the menu.

My Question Was Not Answered

1. What do I do?

   • Please send an email to meand I will answer your question.